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We're happy to assist you with any kind of questions and requests regarding our products, shipment and ordering process.

 

Pre-Purchase at Musterbrand

Secure yourself one of the famous upcoming products from Musterbrand now, and we will deliver it right to your doorstep once available! Make sure you're one of the first to hold the latest much sought-after Musterbrand products in your hands!

 

How does the prepurchase work at Musterbrand?

Musterbrand CertificateWe want to assure you the highest level on safety when prepurchasing our products. Therefore you will receive a unique pre-purchase certificate via email, or even postally and signed by our CEO, right after your order has been confirmed.

You don't have to take any further action. Just sit back, relax and wait for the arrival of your new Musterbrand products! We make sure that you will receive your parcel as fast as possible once available. As soon as the parcel is handed over to the delivery service, you will receive an additional email containing a tracking code for you to be able to track your desired product on its way to your shipping address.

 

Why do I receive a certificate?

It's a confirmation on your purchase of a product that's not yet available. It's important to us that you are always well informed about the status of your order. Hence we outline all relevant information on your pre-purchase certificate again, including the ordered product, size, estimated date of delivery, your order number and shipping address. 

 

Is any further action required to receive my pre-purchased product?

No, you will automatically receive your products once available. We take care that your order is processed properly. As soon as your order is handed over to the delivery service, you will receive a separate email containing a tracking code.

 

How can I pay and when is the money charged?

You pay when placing the order. You are free choose to pay via creditcard, PayPal or instant bank transfer (only available to Germany and Austria). No additional fees will be charged to deliver the parcel.

 

My order contains more than one product, when will i receive each of them?

Normally, you will find an estimated date of shipment for each product when placing your order. In any case, we want you to get your products as fast as possible, so that you might receive two or more partial shipments. If you have any further questions regarding your shipment, you are very welcome to send your inquiry to service@musterbrand.com.

 

How do I cancel my pre-purchase?

That's not a problem as long as your shipment has not left our warehouse yet. After delivery, the regular 30-days return policy applies. Please find details on the following pages >return policy<. 

If you have any further questions, you are very welcome to send your inquiry to service@musterbrand.com, we will take care about your matters!

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