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International delivery to 70 countries. Shipping rates start at 5,95 €.

Shipping Information

Choose from PayPal, Visa, MasterCard and American Express

Payment Information

Customer Service

Customer Service Please contact us anytime.

We're happy to assist you with any kind of questions and requests regarding our products, shipment and ordering process.

 

Payment methods

  1. Payment methods
    1. credit card
    2. online bank transfer
    3. PayPal
  2. Do i have to pay tax or duties?

At musterbrand you can pay in several ways:

1.1 Credit card

We accept Visa and MasterCard. All charges that apply will be covered by us - there will be no extra fee for paying with credit card.

Additional Security for payments with credit card

Security is very important for us. We are using the secure encryption procedures “verified by Visa” and “MasterCard SecureCode”.

The advantage of these is that you will not need any additional software on your computer.
“verified by Visa” and “MasterCard SecureCode” customers, as well as non registered customers, will be automatically forwarded to their own bank’s website.

If you are already a registered user of “verified by Visa” and “MasterCard SecureCode” you will be directed to your own bank’s page during payment and you will there be greeted with your registered name. There you should confirm the purchase amount with your personal pin to complete the payment. After your bank has approved your pin you will get a purchase confirmation from us immediately.

If you are not yet registered for the above you will also be directed to your bank’s homepage. There you will only have to register once for all future payments with “verified by Visa” or“MasterCard SecureCode”. On your bank’s page you will be asked to identify yourself with your security questions. After that you can chose your personal registration pin and a greeting-line for future use. The next steps are alike to the above process described for already registered users.


1.2 Online bank transfer

You can also pay via online bank transfer. With “Sofortüberweisung.de” you can make the payment directly during the checkout process from your bank’s account.
The advantage here: We get the confirmation on your payment directly and can immediately start working on your order.
At Giropay and Sofortüberweisung all you have to do is put in your bank details into the form on our webshop’s checkout page. After that you will be directed to a secure page of your own bank’s website, on which you will have to confirm your purchase with your personal TAN (transaction authentication number). For more details on these payment methods, please see:
www.sofortueberweisung.de

1.3 PayPal

Logo 'PayPal empfohlen'

Of course PayPal payment shouldn’t be missing. With a few clicks you can pay your purchases and also here we will cover all charges that apply for you using PayPal.

During your checkout process you can select PayPal as a payment method. In a separate secure PayPal browser window that will open up, you will be asked to either log in with your PayPal account data or to proceed as a guest. Either way, we will get a feedback from paypal on your payment immediately.

As soon as you have confirmed your data on our site a PayPal pop-up window will ask you to register with your PayPal account in order to confirm the payment.

Please make sure to carefully check all your information to avoid mistakes. As soon as you have confirmed the PayPal payment the window will close automatically and you will be located to our order confirmation page. With the order confirmation the purchase via PayPal is completed. An order confirmation will be sent to you via email.


2 Do I have to pay tax or duties?

For that question we unfortunately don’t have a one-fits-all answer as this is depending on the country your purchased item is being delivered to. Please look in our Shipping and Logistic section.

Delivery within the EU

Within the EU there will be no extra charges like tax or duties. The VAT applicable, according to the delivery country, is already included in our prices and will be paid by us.

Delivery outside the EU

Purchases from outside of the EU, for example from Switzerland or Norway, will be shipped DDU (delivery duties unpaid). It might be you will have to cover additional charges such as import duties when importing these items. For further information on that please get in touch with your local customs authorities.

Questions?

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